Waste Vouchers

Waste vouchers 2023-24 for web

 

 

 

Residents across the Tamworth region are able to access four waste vouchers each financial year. 

One voucher is available for the resident of each property in July, October, January and April. 

Waste vouchers are not available for businesses. 

Click here to view terms and conditions (PDF 149.2KB)

 

I need to go to the Tip, WHEN and how much time should I allow when I apply for my waste voucher?

Scenario 1 - Applying for vouchers via the application form

You will need to allow up to 10 business days if you are applying for your waste vouchers.
You need to apply for waste vouchers via the Waste Voucher Request form if:

  • You have never had waste vouchers before
  • You have never been connected to a property before in the waste voucher system
  • You have moved properties within the Tamworth Regional Council area

 

Scenario 2 - Newly registered to the online portal as an owner occupier

If you have newly registered to the online portal as an owner occupier:

  • Please allow at least 15 minutes after the initial registration process as there are some back-end system processes that take a little time to complete
  • Log out and log back in and the waste vouchers should be there
  • If there are no waste vouchers after 20 minutes, please contact council during normal office hours (Monday to Friday - 8:30am to 4:30pm) on 6767 5555 to make sure there are no issues with your online access
    • Somone else could still be connected to the property e.g. your significant other or housemate, this will have to be addressed by staff

 

Scenario 3 - Successfully completed online access previously

If you have successfully completed the online access process previously and have signed in to the online portal BEFORE coming to site:

  • Please sign in to the portal again using the email address you have provided via this link (https://tamworth.residentservices.com.au/sign-in)
  • Once you log in to your account, if there are any available waste vouchers, they will appear in your online portal

As per the current T&C's (PDF 149.2KB):

  • 2.12 - Council is not responsible for internet or mobile access on site or issues experienced for the various service providers. It is recommended to pre access your vouchers prior to coming to site to minimise any risk of not being able to access your vouchers
  • 2.13 - Council will not reimburse residents if internet or mobile service issues accessing vouchers is experienced. Council is not responsible for internet or mobile service provider issues
  • 2.14 - Council support staff are able to review the waste voucher system through its service provider during normal office hours to ascertain if there have been any system outages that prevented access to waste vouchers. This point is a separate thing to internet or mobile access by your provider

 

How do I get my digital waste voucher, quarterly?

Council has changed the way we issue waste vouchers and will no longer issue them via mail as the preferred method.

Council has moved to a self-service platform for waste vouchers and, once connected to the address you live at, you can access your vouchers online. 

Once you have been connected to the property you live in, to access your vouchers online, you don't have to complete the form again. As vouchers become available each quarter, they will appear in your online self-service portal automatically.

This process varies slightly depending if you are a home owner/occupier or a renter. If you do not have a digital device to access your vouchers you can call Council customer service on 6767 5555.

Owner occupiers are already linked to the property in the Council system, so you can go straight to the online platform to register and start accessing and using your digital vouchers.

Tip - You may need your Property Number from your Rates Notices if you are an owner occupier as part of the registration process - so have that handy.

Click here to access waste vouchers      

Note: you can only access the Online Resident Services once you are set up in the Council system and connected to the property you are living at.

If you are either renting or new to the region or you have not had waste vouchers since we have moved to the digital platform, click below to register for waste vouchers. If you wish to receive them digitally you should only need to do this once, unless you move and you will need to update the property you are connected with. 

Click here to register for waste vouchers

How do I get my waste voucher quarterly if I don't have a device or don't wish to access vouchers this way? 

If you do not have access to a computer or smart device, you can call our customer service team on 6767 5555 and they will help you with the process.

If you do not wish to access waste vouchers digitally and wish to receive your voucher by email or by post, you can complete the online form to indicate this is your preference, or you can call Council on 6767 5555 for assistance.

However, if you choose not to receive vouchers in the online self-service platform, you will have to complete the waste voucher request form each quarter or call Council each quarter to have your vouchers issued to you.

Choosing this method does not mean an automatic issuing of vouchers, as email or post provision are secondary options that staff have to manually trigger and is not able to be an automated process.

If you are getting someone to help you dispose of waste using your voucher, there will be a place where you will need to sign and formally advise that you have authorised that person to use the voucher linked to your address.

I've registered for Online Resident Services where I currently live

Please Note the following points if you are having any issues:

  • You can only access the Digital Online Resident Services once you are set up in the Council system and connected to the property you are living at.
  • Remember the email address you register with as you will need this to sign in with to access your vouchers.
  • If you are having an issue logging in your first time after you complete your registration through the link below, wait for 15 minutes so that the system has time to refresh and then try logging in again. If the issue persists, contact Council during business hours on 6767 5555 or by email trc@tamworth.nsw.gov.au. We may need to look at your account to see if you are using the same email and to check if you are connected to any other property or if someone else is connected to the property.
  • If you have not completed the register for waste vouchers form before or requested waste vouchers before, pleased do this first FIRST so we can connect you to the property you are living in. Please note that forms received are processed during business hours Monday to Friday and applications are processed as quickly as possible but it is noted that during peak request demands, please allow for up to 10 Business days for processing. You will receive a confirmation email acknowledging the lodging of your form. You will receive another email when staff have processed your requested and connected you to the property.
  • If you have registered before and have been accessing the Online Resident Services section, BUT you have moved, you will need to be connected to your new address and you will need to complete the form again so we can make the connection in the system for you as you may experience issues in trying to access your vouchers otherwise. Please note that forms received are processed during business hours Monday to Friday and applications are processed as quickly as possible but it is noted that during peak requests demands, please allow for up to 10 Business days for processing. You will receive a confirmation email acknowledging the lodging of your form. You will receive another email when staff have processed your requested and connected you to the property.

Click here to access waste vouchers

I have not registered for Online Resident Services where I currently live

Please Note the following points if you are having any issues:

  • Remember the email address you register with as you will need this to sign in with to access your vouchers
  • If you have not completed the register for waste vouchers form before or requested waste vouchers before, pleased do this first FIRST so we can connect you to the property you are living in
    • Please note that:
      • Forms received are processed during business hours Monday to Friday
      • Applications are processed as quickly as possible, but it is noted that during peak request demands, please allow for up to 10 Business days for processing
    • You will receive a confirmation email acknowledging the lodging of your form
    • You will receive another email when staff have processed your requested and connected you to the property
  • If you have registered before and have been accessing the Online Resident Services section, BUT you have moved, you will need to be connected to your new address and you will need to complete the form again so we can make the connection in the system for you as you may experience issues in trying to access your vouchers otherwise.
    • Please note that:
      • Forms received are processed during business hours Monday to Friday
      • Applications are processed as quickly as possible, but it is noted that during peak requests demands, please allow for up to 10 Business days for processing
    • You will receive a confirmation email acknowledging the lodging of your form
    • You will receive another email when staff have processed your requested and connected you to the property

Click here to register for waste vouchers

 

Can I get the waste vouchers for a rental property I own?

As per the terms and conditions of the Waste Vouchers (PDF 149.2KB) owners of rental properties are not able to obtain the waste vouchers for those rental properties. They are for the tenants of the property throughout the year.

Vouchers are intended for:

  • 2.4.1 the people living in the dwelling of the property where there is a bin service (ie. in tenanted properties they are for the tenants not the owners)
  • 2.4.2 for the property owners where there is a dwelling and no kerbside bin service
  • 2.4.3 for the owners of vacant residential land with no dwelling

Where and how to use your waste voucher 

You can use these vouchers whenever you want, providing they have not exceeded their expiry date of 30 June of the relevant financial year.

You can use these vouchers at any of the Tamworth regions Waste and Resource Recovery facilities – click here to find out more about our waste and resource recovery facilities.

One voucher entitles you to the disposal of up to 2m3 of waste or a standard box trailer of non-recyclable bulky household waste or some items that attract a charge that are listed in the 'What does a waste voucher allow?' section.
To speed your visit up when you are unloading various materials, you must pre-sort your recyclables and other waste material types before you arrive at the facility

Not sure what to pre-sort your items into? Check out the resource recovery guide on this page - Resource Recovery | Tamworth Regional Council (nsw.gov.au)

What does a waste voucher allow? 

Residents are required to PRE-SORT their load into recyclable materials and other waste types. The waste voucher covers the bulky items to be recycled and the remaining landfill items that are within the permitted volumes and/or quantities.

  • One voucher allows for you to dispose of up to 2 cubic meters of non-recyclable bulky household waste or listed items below that attract a charge and/or have capped limits.
    - Domestic clean construction and demolition materials e.g. brick, tile and concrete (Clean means free of rubbish, soil, grass, wiring, plastic, timber or metal)
    - Metal waste
    - E-waste
    - Community Recycling Centre items
    - Green waste
    - A maximum of 2 car/4WD/motorcycle tyres will be allowed per voucher. Any additional tyres will be charged the appropriate fee.
    - A maximum of 1 mattress will be allowed per voucher (no matter what size). Any additional mattress will be charged the appropriate fee.
    - A maximum of 2 solar panels will be allowed per waste voucher. Any additional solar panels will be charged the appropriate fee.

 

What is NOT allowed?

  • Vouchers CANNOT be used for disposal of Asbestos. A Waste Disposal Permit is required
  • Vouchers CANNOT be used for Clean fill. A Waste Disposal Permit is required
  • Waste from a Commercial premises
  • Vouchers CANNOT be used for disposal of residential waste utilising a Skip bin service

View a full list of Terms & Conditions here (PDF 149.2KB)